Class One Dental Clinic Privacy Policy
Privacy Statement
I. Introduction
1.1 Class One Dental Clinic (the “Clinic”) is committed to protecting personal data privacy and complies with the Personal Data (Privacy) Ordinance (Cap. 486) of the Hong Kong Special Administrative Region and the Data Protection Principles set out therein.
1.2 This Privacy Policy explains how the Clinic collects, uses, stores, secures, discloses and provides access to personal data of patients and users of our website and online booking system.
1.3 By using the Clinic’s website, online booking system or otherwise providing your personal data to the Clinic, you are deemed to have read, understood and agreed to this Privacy Policy.
2. Collection and Purposes of Personal Data
2.1 The Clinic may collect your personal data through various channels, including but not limited to:
online booking forms, telephone bookings or in‑person appointments;
medical history or health questionnaires completed during consultation;
information voluntarily provided by you via email or other communication channels.
2.2 Types of personal data that the Clinic may collect include: your name, contact number, email address, correspondence address, Hong Kong Identity Card number, age or date of birth, medical and dental records, oral images and other information relevant to diagnosis and treatment.
2.3 The main purposes for which personal data are collected and used by the Clinic include:
arranging and managing appointments, consultations and treatments;
establishing and updating medical and dental records;
providing appropriate treatment, care and follow‑up services;
contacting you regarding follow‑up appointments, treatment plans or important notices;
processing payments, issuing receipts and handling documents relating to insurance claims (if applicable);
complying with legal, regulatory or professional requirements (for example, from government departments or regulatory authorities)
3. Website Usage Information and Logs
3.1 When you browse the Clinic’s website or online booking system, general information such as the date and time of visit, pages viewed, domain name and IP address may be automatically recorded for statistical analysis and to help improve our services.
3.2 Such records generally do not contain personally identifiable information, and the Clinic does not use such data to match or track individual users, unless this is necessary for compliance with legal obligations or for protecting the Clinic’s rights.
3.3 The Clinic’s website or systems may use cookies or similar technologies to enhance user experience or remember settings. You may disable cookies via your browser settings, but this may affect the use of certain functions.
4. Use, Retention and Security of Personal Data
4.1 Personal data will only be used for the purposes stated at the time of collection or for purposes directly related thereto, unless otherwise permitted or required by law.
4.2 The Clinic will take all practicable steps to ensure that personal data held are accurate and up‑to‑date, and will not retain such data for longer than is necessary for the fulfilment of the purposes for which they were collected, unless a longer retention period is required by law or professional guidelines.
4.3 The Clinic has implemented reasonable and appropriate technical and administrative measures to protect personal data against unauthorised or accidental access, processing, erasure, loss or use, in line with the data security requirements under the Personal Data (Privacy) Ordinance.
4.4 Save as permitted or required by law, the Clinic will not sell, rent or otherwise provide your personal data to any unauthorised third party without your consent.
5. Disclosure and Transfer of Personal Data
5.1 To achieve the purposes for which personal data are collected or to comply with legal obligations, the Clinic may disclose or transfer personal data to the following persons or entities:
healthcare professionals, laboratories or medical service providers engaged in providing services to you;
professional service providers assisting with billing, accounting or auditing;
insurance companies or intermediaries for the purpose of claims or underwriting, where appropriate consent has been obtained;
government departments, courts, regulatory bodies or professional organisations where disclosure is required by law or regulation.
5.2 Apart from the above or any transfer arrangements notified to you at the time of collection, the Clinic will not disclose your personal data to any other third party without your consent, unless permitted or required by law.
6. Direct Marketing
6.1 If the Clinic intends to use your personal data (such as your name and contact details) for direct marketing purposes (for example, promoting dental services or health information), we will notify you in an appropriate manner beforehand and will only use your data for such purposes after obtaining your explicit consent (or an indication of no objection), in accordance with the requirements of the Personal Data (Privacy) Ordinance on direct marketing.
6.2 You may at any time request the Clinic to cease using your personal data for direct marketing purposes, and the Clinic will not charge any fee for complying with such a request.
7. Access to and Correction of Personal Data
7.1 Under the Personal Data (Privacy) Ordinance, you have the right to:
enquire whether the Clinic holds personal data about you;
request access to personal data held by the Clinic relating to you;
request correction of any inaccurate personal data.
7.2 Requests for access to or correction of personal data must be made in writing (including by email) and contain sufficient information to verify the identity of the person making the request.
7.3 The Clinic may charge a reasonable administrative fee for processing data access requests, in line with applicable guidelines and administrative costs.
7.4 Requests or enquiries relating to personal data may be sent to:
Email: classonedc@gmail.com
8. Changes to this Privacy Policy
8.1 The Clinic reserves the right to amend this Privacy Policy from time to time. Any revised Policy will be published on the Clinic’s website and/or displayed at the Clinic and shall take effect immediately upon posting, without separate individual notice to you.
8.2 Your continued use of the Clinic’s website, online booking system or Services after any amendments have taken effect will be deemed as your acceptance of the revised Privacy Policy.
9. Disclaimer and External Links
9.1 Information contained on the Clinic’s website or online booking system is for general and illustrative purposes only and does not constitute professional medical advice or any warranty. While the Clinic endeavours to ensure the accuracy of such information, no guarantee is given that the information is at all times complete, accurate or up‑to‑date, and the Clinic accepts no liability for any errors, omissions or loss or damage arising from reliance on such information.
9.2 For user convenience, the Clinic’s website may provide links to external websites operated by other parties. Such websites are not under the control of the Clinic, and the Clinic does not endorse and is not responsible for their content, privacy practices or any loss or damage arising from the use or misuse of such external websites.
9.3 By using the Clinic’s website, you unconditionally accept this disclaimer and any modifications that may be made by the Clinic from time to time. You are advised to check this page regularly for any updates.